Direct Genesys Cloud engagements
Every engagement starts with a short call and a written scope. We prefer fixed fees, offer time & materials when the work calls for it, and staff a dedicated team for full implementations and migrations.
Fixed fee or time & materials
Fixed fee
A written scope with deliverables, schedule, and one price agreed before work starts. Our standard offers and most projects are delivered this way.
Time & materials
Hourly billing for work that's hard to pin down up front, like admin coverage, ongoing changes, or open-ended troubleshooting. You see the hours as they're worked.
Dedicated team
Implementations and migrations from PureConnect or other platforms are scoped with you, then staffed with a dedicated team sized to the work, on a fixed fee or time & materials.
Genesys Cloud Health Check
An independent review of your Genesys Cloud org with a prioritized fix list your team can act on.
- Best for
- Contact center directors and technology managers who want an experienced outside read on their org.
- Price
- $1,200–$1,800 fixed fee
What's included
- Architect flow audit: inbound call, message, bot, and in-queue flows reviewed for errors, dead ends, and maintainability
- Routing review: queues, skills, ACD settings, schedules, and emergency/holiday handling
- Data actions and integrations: error handling, timeouts, credentials, and failure paths
- Security and access: roles, divisions, OAuth clients, and least-privilege gaps
- Reporting gaps: what leaders can't currently see and how to fix it
You receive
A written findings report, a ranked fix list (quick wins vs. projects), and a walkthrough call with your team.
Build Sprint
A defined piece of Genesys Cloud work, designed, built, tested, and documented for your team.
- Best for
- In-house Genesys teams after go-live who need a specific capability built and handed over cleanly.
- Price
- $2,400–$5,000 fixed fee
What's included
- Bot flows and self-service (voice and digital)
- A focused data action or integration for one use case (bigger CRM work fits the CRM & Third-Party Integration offer)
- Adaptive or conditional routing in Architect
- CX as Code / Terraform setup so your config is versioned and repeatable
- Testing approach and documentation your admins can maintain
You receive
Working configuration in your org, a test record, documentation, and a handoff session.
CRM & Third-Party Integration
Connect Genesys Cloud to your CRM and internal API services so customer information flows into every interaction. Salesforce experience included.
- Best for
- Contact centers that want agents and flows to know who's calling before the conversation starts, using data from their CRM or internal systems.
- Price
- $3,500–$7,500 fixed fee
What's included
- Salesforce and other CRM integrations, including screen pops that open the right record for the agent
- Data actions against your CRM and internal REST API services, with authentication, error handling, and timeouts
- Routing on customer data: VIP, account status, language, open cases, or segment
- Customer context in IVR and bot flows for identification and self-service
- Testing and documentation for every integration endpoint
You receive
Working integrations in your org, an endpoint and data-mapping document, test results, and a handoff session.
Admin Coverage
Senior Genesys Cloud hours on a time-and-materials basis, so changes and escalations don't stall.
- Best for
- Teams short a Genesys engineer, waiting to fill a role, or needing Tier-3 escalation depth.
- Price
- Time & materials (hourly). Contact for rates.
What's included
- Moves, adds, changes, and deletes for users, queues, and routing
- Architect flow changes and releases
- Tier-3 troubleshooting and escalation with Genesys support
- Backlog cleanup and documentation
You receive
Agreed response expectations, hours billed as worked, and a monthly summary of work completed.
Implementations & Migrations
Full Genesys Cloud implementations and platform migrations, scoped with you and delivered by a dedicated Bluegill project team.
- Best for
- Organizations moving to Genesys Cloud from PureConnect or another platform, or standing up a new contact center.
- Price
- Scoped project. Fixed fee or time & materials, quoted after discovery.
What's included
- Discovery and solution design: routing, flows, integrations, and reporting
- Migrations from PureConnect (CIC) and other contact center platforms to Genesys Cloud
- Build, testing, and cutover planning
- Agent and admin training, documentation, and post-go-live support
- A team sized to the project, led by Bluegill's founder
You receive
A written scope and project plan up front, then a working Genesys Cloud environment your team is trained to run.
Training and other platforms
Admin training for your team
Hands-on sessions on Architect, data actions, APIs, routing, and day-to-day administration, shaped around your org. Individuals can book one-hour sessions through SethOnCall.
Individual tutoringFreePBX and VoIP administration
Bluegill also supports FreePBX and related VoIP systems for smaller environments that need configuration help or steady admin coverage.
Ask about VoIP supportFrom first call to handoff
1. Call
30 minutes to understand your org, the problem, and your timeline.
2. Scope
A short written scope with deliverables, schedule, and a fixed fee or time & materials estimate.
3. Work
Access set up with least privilege, regular check-ins, and no surprises.
4. Handoff
Documentation and a walkthrough so your team owns what was built or found.
Not sure which fits?
Book a 30-minute call. Tell us what's going on in your Genesys Cloud org and we'll tell you honestly whether a fixed-fee offer fits, or whether it's a larger project to scope together.