Genesys Cloud Health Check
An independent review of your Genesys Cloud org with a prioritized fix list your team can act on.
What's included$1,200–$1,800 fixed fee
Genesys Cloud consulting · Austin, TX
Genesys Cloud projects, delivered direct.
Bluegill Technologies works directly with contact center teams at hospitals, banks, credit unions, and utilities. We deliver fixed-fee health checks, build sprints, and CRM integrations, and we staff a dedicated team for larger implementations and migrations.
Since 2011Contact center implementations, starting at Interactive Intelligence
CIC to Genesys CloudPureConnect (CIC) through PureCloud to today's Genesys Cloud
Independent since 2019Direct client projects through Bluegill Technologies
Seth Kester · Founder & principal
Who we help
Contact centers that can't afford to get routing wrong
Leaders who own a Genesys Cloud org and need experienced engineering for a defined problem, a staffing gap, or a larger project.
Healthcare
Patient access, scheduling, and nurse lines where call flows and integrations with clinical systems have to hold up.
Banks & credit unions
Member service, IVR self-service and authentication, and integrations with core banking, built with security in mind.
Utilities
Outage surges, billing calls, and 3-1-1 style services where emergency routing and capacity matter.
In-house Genesys teams
Admins and engineers who are short a person, between hires, or need a second set of eyes on a design.
Offers
Clear scope. Clear deliverables.
Three fixed-fee engagements, admin coverage on time & materials, and scoped projects for full implementations and migrations.
Build Sprint
A defined piece of Genesys Cloud work, designed, built, tested, and documented for your team.
What's included$2,400–$5,000 fixed fee
CRM & Third-Party Integration
Connect Genesys Cloud to your CRM and internal API services so customer information flows into every interaction. Salesforce experience included.
What's included$3,500–$7,500 fixed fee
Time & materials
Admin Coverage
Senior Genesys Cloud hours on a time-and-materials basis, so changes and escalations don't stall.
Coverage detailsScoped project Dedicated team
Implementations & Migrations
Full Genesys Cloud implementations and platform migrations, scoped with you and delivered by a dedicated Bluegill project team.
Project detailsHow we engage
Fixed fee first, hourly when it fits
Preferred
Fixed fee
A written scope with deliverables, schedule, and one price agreed before work starts. Our standard offers and most projects are delivered this way.
Flexible
Time & materials
Hourly billing for work that's hard to pin down up front, like admin coverage, ongoing changes, or open-ended troubleshooting. You see the hours as they're worked.
Larger projects
Dedicated team
Implementations and migrations from PureConnect or other platforms are scoped with you, then staffed with a dedicated team sized to the work, on a fixed fee or time & materials.
Why Bluegill
Implementation experience from CIC to Genesys Cloud
Bluegill's founder started in 2011 as a field engineer at Interactive Intelligence and worked implementations through its merger into Genesys, from PureConnect (CIC) through migrations to PureCloud, today's Genesys Cloud. That history shapes how we scope and deliver every project.
- Direct relationship. You work with Bluegill directly, with the founder involved from scoping to handoff.
- Fixed fee first. You know what you're getting, when, and for how much before the work starts.
- A team when you need one. Larger projects get a dedicated team sized to the work.
- Built to hand over. Documentation and walkthroughs so your team owns the result.
See the expertise first
Genesys Cloud tutorials on SethOnCall
Our founder publishes Genesys Cloud tutorials on Architect, data actions, routing, bots, Archy, and CX as Code. It's a good way to see how we think before we ever talk.
YouTube channel sethoncall.comKind words
What people say
“Seth jumped right in, took ownership, and was immediately willing to help wherever needed. I really appreciate having Seth’s support and the way he stepped up to help keep things moving forward.”
“Thank you for stepping up and for being such a great example of owning it and supporting the team. Proud to have you on the team.”
Not sure which fits?
Book a 30-minute call. Tell us what's going on in your Genesys Cloud org and we'll tell you honestly whether a fixed-fee offer fits, or whether it's a larger project to scope together.