About Bluegill Technologies
A Genesys Cloud consulting firm in Austin, Texas, delivering direct projects for contact center teams, from fixed-fee reviews and builds to full implementations with a dedicated team.
Bluegill Technologies was founded in 2019 by Seth Kester, who has spent more than 15 years implementing contact center software. Seth started in 2011 as a field engineer at Interactive Intelligence and worked in implementations through the merger of Interactive Intelligence into Genesys. Those early years were PureConnect, then called CIC, through the migrations to PureCloud, today's Genesys Cloud.
Since 2019, Bluegill has worked independently on Genesys Cloud projects. We work directly with the organizations that own their contact center, with the founder involved from the first call through handoff.
Smaller, well-defined work is delivered on a fixed fee. Larger engagements, like full implementations and migrations from PureConnect or other platforms, are scoped with you and staffed with a dedicated team sized to the project.
We focus on getting the most from the platform: finding weak spots in flows and routing, building integrations cleanly, and leaving your team with configuration and documentation they can maintain.
Seth also teaches. The SethOnCall YouTube channel publishes practical Genesys Cloud tutorials for admins and engineers, with downloadable resources on sethoncall.com.